Masungi Georeserve (“Masungi Georeserve”) is committed to respecting your privacy and protecting your Personal Information.
We want to help you understand how we handle your Personal Information when you interact with us and what you need to know about the Personal Information we collect, use and share about you. You can also find out about the rights and controls you have over the information you've entrusted to us, and about the obligations we have to protect it.
As an award-winning geotourism destination, we need to collect Personal Information about our guests. We need to use and share this information to offer the best possible experience and to keep our guests and employees, safe and secure. We also need to protect the Personal Information you entrust us with.
We collect Personal Information about you whenever you use our website, when you inquire, when you request for a visit, when you register at the destination, for payments, or when you answer our feedback forms.
We need to interact across our business and with external third parties to collect your information and provide you with the experience, products and services you request. This may include interactions about visit requests, online transactions, communications and marketing, promotions and surveys, visiting our websites and using our apps.
How we collect your information will differ depending on the circumstances when we interact with you and the services or products you request.
We may collect your information through trusted parties, such as travel agents, partnerships officer, guest care officers, and/or third party developers.
What types of personal information do we collect and process
We collect and may process Personal Information about you, about your travel arrangements, about how you use our services and about how you use our websites (including information about which pages you view). This could include information you provide us directly or information collected that you have provided to other sources:
Please note that if you make visit requests or request other services for other people, such as your family, friends or employees, you must ensure that you are authorized to provide us with their Personal Information or amend it and that they know about this privacy statement. We will proceed on the basis that you have obtained their authorization.
In some countries, sensitive Personal Information is managed differently to other Personal Information. Sometimes we must disclose sensitive Personal Information to provide services to our guests (passport details for example contain sensitive Personal Information such as your biometric facial image and your credit card transactions contain financial information).
Sensitive Personal Information includes Personal Information about the following:
We may collect sensitive Personal Information from you directly (or via a guest care officer or park ranger), for example where you tell us about your health conditions that may impact your experience or the guide assistance you require.
Wherever we have collected it, we will treat sensitive Personal Information carefully.
If you choose not to provide us with any Personal Information we require from you, we may not be able to provide you with the products or services you have requested.
We collect Personal Information about you so that we can provide you with the experiences and services you've requested from us, safely and effectively. We may use Personal Information to:
In order to facilitate your visit, we will often need to share your Personal Information with our guest care officers and on-site team including our operations managers, park rangers, chefs, and management
We do not sell Personal Information to third parties. To ensure that we can provide you with the experiences and services you have requested from us, we may need to disclose your Personal Information to trusted third parties, including:
We collect Personal Information about you when you use our services (whether directly provided by us or by another company or agent), when you visit the georeserve, and when you use our website, including, for example:
Certain categories of Personal Information, such as that about race, ethnicity, religion or health, are considered “sensitive Personal Information” under the Data Privacy Act 2012. Generally, we try to limit the circumstances where we process sensitive Personal Information. However, this can occasionally occur because:
In addition, you may have made other requests in connection with making your travel arrangements that may possibly imply or suggest something about you that could be considered as “sensitive Personal Information”. For example, if you request a particular type of special meal this may imply or suggest that you hold particular religious beliefs or have a particular medical condition.
If you withdraw your consent, it may mean we will not be able to provide all or parts of the services you have requested from us. Please be aware that in these circumstances you will not be able to cancel or obtain a refund of any fees you have paid.
How can you get a copy and amend personal information you have provided
Once you successfully send a visit request via the Masungi Georeserve website, you will receive a confirmation email with the details of your visit which may include information about you and your guests. To edit the contents of the information such as the guest details, you may contact our guest care officers. Their contact details can be found at www.masungigeoreserve.com.
Providing Tailored Services
We may use your Personal Information to provide services tailored to your requirements and treat you more personally, for example:
Even if you have opted-out of receiving news and updates from us, we may still send you communications about the details of your visit request, such as the confirmation email and email reminder. These communications will help you get the most from the experiences we provide.
We may also send you communications about your previous visits, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it.
We run feedback forms after the visit to understand more about the way people see our experiences and how we could improve them. Participation in any research is confidential, and results are handled in such a way that they do not identify individual respondents. For the purpose of analyzing survey data we may combine your answers with other data which we have, but we will do so in a way that does not affect the anonymity of the survey results.
However, in some cases it may help us improve your experience with us in the future if you permit us to record some of the preferences and other information you provide in the survey as part of your visitor record.
We may use and retain your Personal Information for administrative purposes, which may include for example, accounting and billing, auditing, credit or other payment card verification, anti-fraud screening (including the use of credit reference agency searches and payment card validation checks), safety, security, health, administrative and legal purposes and systems testing, maintenance and development.
We understand how important it is that your information is kept secure. We take all reasonable steps to ensure that the Personal Information we hold is protected against loss, and unauthorized access, use, modification or disclosure. As part of this, we:
Keep your transaction ID confidential
When you make a visit request you will be sent a confirmation email. This may include a transaction ID or QR code if you settled the payment online. You should keep your transaction ID confidential at all times. You should also avoid divulging information such as the date and time of your visit since this may be used by others to fish for more information about your visit.
Be aware and protect yourself against internet fraud and phising
There is an Internet fraud practice known as "Phishing" which is the illegal gathering of Personal Information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a 'cloned' or illegal copy website.
For your protection please be aware of the following guidance:
If you have reason to suspect an email claiming to be from Masungi Georeserve is fraudulent, please contact us immediately. We will investigate its authenticity and take appropriate action.
We retain the Personal Information we collect only if we need it to support justifiable business requirements or when our lawful purposes for using the information are still relevant. When we no longer require Personal Information we or our third party suppliers will securely delete and/or archive the information.